Microsoft readies new ‘don’t blame Windows’ tool
June 1, 2008 · Print This Article
Microsoft has begun privately beta evaluating a new tool, known as “Windows Advisor,” which is aimed at helping consumers better pinpoint why their Windows machines might not be up to snuff.
Microsoft officials have been saying that Windows — and particularly the much-maligned Windows Vista — isn’t to blame for all of users’ PC problems. Faulty drivers and badly written apps are often behind users’ unhappiness with their new PCs, the Softies have said. Microsoft is making certain that users will be able to place blame where it belongs with Windows Advisor.
From a source with access to the private beta knowledge Microsoft made available to testers earlier that month:
“While in the past support was limited to a help desk, today the lines are becoming blurred amidst the various technologies. When a user has a sluggish Net connection, is it due to a connectivity issue, spyware, a virus, an outdated or poorly maintained computer, the router, a failing hard drive, or simply the customer’s impatience? To be effective in today’s environment, computer care and support services must be more comprehensive and accurate. That’s where we believe Windows Advisor comes in.
“Windows Advisor is an easy-to-use self-help tool that notifies users about problems on their PCs and helps fix them. Windows
Advisor scans users’ PCs continuously, notifies them about crucial issues, and, when possible, suggests easy fix solutions. The program plus provides users with self-help solutions, including a 1-click checkup operate that enables them to check their PCs whenever they like; tips and tutorials that teach users how to perform convinced actions on their PCs; and a toolbox that concentrates the urgent tools that are found in the operating system into one easy-to-find location.”
Windows Advisor currently supports Windows XP Service Pack (SP) 2 and Windows Vista. The beta version is available in English only.
I asked Microsoft how enlarged the company expected the Windows Advisor beta to last and how many testers it had invited to participate in it, via its private Connect tryout site. The only info the company would share, relayed by a spokeswoman:
“Microsoft is continually developing tools to help customers get the most out of their PC experience, and will keep you posted as we have more to share.”
Any Windows Advisor testers out there want to weigh in? What about PC vendors and others who are incurring costs for Windows Vista support calls? Do you think that tool will help Vista’s continuing image problem?
[Source] Mary Jo Foley
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